Storm Damage Restoration in Candler, NC
Candler took a direct hit from Helene in September 2024. The Hominy Creek watershed flooded from below while wind and debris came through from above — a combination that left a significant number of homes in the valley and on the surrounding ridges with damage across the roof, siding, gutters, and soffit simultaneously. We've been doing storm damage restoration across western Buncombe County since 2014, and Helene was the largest single event we've responded to. We handle the full scope — inspection, documentation, insurance claim support, and restoration — with one crew and one point of contact from start to finish.
What Storm Damage in Candler Actually Looks Like
The damage pattern from WNC storms — and from Helene specifically — is rarely obvious from the ground. What homeowners typically see: a missing shingle or two, some granules in the gutters, a soffit panel that blew out on the windward side. What's actually there when a contractor gets on the roof: compromised flashing at every chimney and valley transition, lifted shingle tabs that re-sealed with heat but have lost their adhesive integrity, ridge cap damage across the full length of the peak, and in Helene cases, debris impact bruising across wide sections of the shingle field that looks cosmetic but has fractured the mat underneath.
Candler's position in the Hominy Creek drainage also means wind behavior is less predictable than on open terrain. The creek valley funnels and accelerates wind through the gap between the ridges, and the direction of impact can vary significantly from one side of a subdivision to the other. Homes that faced southwest toward the drainage saw different damage profiles than homes on the north-facing ridge backs — which is why a thorough inspection covers all four slopes, not just the one facing the street.
What We Do
What We Restore After a Storm
ROOF REPAIR
Full replacement or targeted repair depending on coverage area and age of the existing system. We assess the full shingle field, all flashing transitions, ridge cap, underlayment condition, and decking integrity before recommending a scope. If the damage warrants a full replacement and your policy covers it, we handle the documentation and adjuster coordination.
Candler's Helene Story — and Why It's Not Over Yet
The Hominy Creek flooding in September 2024 was the defining weather event in Candler's recent history. Homes along the lower sections of the watershed saw water levels that hadn't been recorded in living memory, and the combination of flood and wind left many properties with damage across every exterior system simultaneously — not just the roof, not just the siding, but everything at once.
What makes the recovery complicated is that not all of that damage was documented immediately. Insurance claims filed in the first weeks after Helene captured the most obvious damage — the visible breaches, the blown-out sections. Claims filed later, or inspections that didn't get on the roof, may have missed flashing separation, mat bruising, and soffit damage that has been slowly admitting moisture for months since. If your home was in the Hominy Creek area and you had a claim paid but haven't had a follow-up inspection, it's worth having someone get back on the roof before the next storm season loads an already-compromised system.
How We Handle Storm Damage Claims in Candler
We've worked with every major homeowner's insurer operating in NC and understand how the documentation process needs to be structured for a claim to move efficiently. Here's what we do on every storm damage job:
Free inspection and documentation. We get on the roof, photograph every impact point, measure hail strike diameters where applicable, document flashing and penetration condition, and produce a written scope in the format adjusters expect.
Adjuster coordination. We're available to meet your adjuster on-site and walk through the findings together. Claims where the contractor and adjuster are looking at the same documented damage in person move faster and get disputed less than claims submitted remotely.
Supplement support. If the initial claim settlement misses items — which is common on complex multi-system damage jobs like many Helene claims — we identify the gaps and provide the documentation needed to support a supplement.
No replacement until you're approved. We don't start restoration work until you understand what your policy is covering and what the out-of-pocket picture looks like. No surprises after the fact.
Workmanship Warranty on Every Restoration
Every restoration we complete in Candler carries our workmanship warranty — 15 years on metal roofing installations, 10 years on shingle installations — covering the installation itself, not just the materials. Manufacturer warranties on CertainTeed shingles and James Hardie siding are included on top of that. All warranty paperwork is in your hands at job completion.
Our services
From full roof replacements to gutter repair — one local team for every exterior job.
Porches
Custom covered and screened porches built to match your home's roofline, with proper roof tie-ins and framing that keep water out for decades.
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Decks
Custom deck construction using treated lumber, composite, or hardwoods.
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Windows & Doors
Replacement windows and entry doors — energy-efficient, properly flashed and weatherproofed.
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Storm Damage Restoration
Insurance-claim ready inspection, documentation, and restoration after wind, hail, or fallen trees.
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Framing
Structural framing repairs for damaged decking, rafters, and roof structure.
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Skylights
Skylight installation, replacement, and leak repair using Velux and other top brands.
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Soffit & Fascia Repair
Repair and replacement of damaged soffit and fascia boards to keep your roofline tight.
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Gutter Installation
Seamless aluminum gutters and downspouts properly pitched for WNC rainfall.
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Hardie Siding Installation
James Hardie fiber cement siding — fire and impact resistant, 30-year warranty.
Read more →Local, licensed, and built for Asheville weather.
We have been roofing Western North Carolina for over a decade. Here is what that means for you.
Licensed & insured
Fully licensed in North Carolina with full liability coverage on every job.
Manufacturer warranty
CertainTeed Master Certified — your shingles come with a full manufacturer warranty.
BBB A+ accredited
Better Business Bureau A+ rating earned over 10+ years of local work.
Same-day estimates
Reach out today and we will be on-site for a free estimate within one business day.
How a Drew Renovation project works.
Same eight steps every time — no surprises, no hidden fees.
- Step 1
Initial contact
You reach out — we respond same day.
- Step 2
On-site inspection
Free, no pressure. We document everything.
- Step 3
Free written estimate
Itemized scope and pricing in writing.
- Step 4
Schedule + materials
Pick a start date and finalize material colors.
- Step 5
Pre-job protection
Tarps and ground protection before any tear-off.
- Step 6
Installation
Our crew works efficiently with daily cleanup.
- Step 7
Final walk-through
We don't leave until you're satisfied.
- Step 8
Cleanup + warranty
Site fully cleaned. Warranty paperwork in hand.
Storm Damage Restoration in Candler — Questions Answered
Is it too late to file a storm damage claim from Helene?
NC homeowners insurance policies typically require claims to be filed within one year of the damage event, though specific timelines vary by policy. If you're unsure whether your window is still open, call your insurer directly and then call us — we can get an inspection on the books quickly and give you a documented scope before the clock runs out.
My roof looks fine from the ground. Do I still need an inspection?
Yes - the most consequential storm damage is almost never visible from the ground. Mat bruising from hail impact, lifted tab adhesive failure, flashing separation at chimneys and valleys, and ridge cap compromise all require someone physically on the roof to identify. If your area was in a storm path, the absence of obvious visible damage doesn't mean the roof is undamaged.
Can you handle damage to multiple systems - roof, siding, and gutters — in one claim?
Yes. Multi-system damage from a single storm event is typically covered under one claim, not multiple separate claims. We document all affected systems together so the adjuster is looking at the full scope in one inspection rather than requiring separate visits.
Do you work directly with insurance adjusters?
Yes. We provide full photographic documentation and a written scope, and we're available to meet your adjuster on-site. We've handled enough claims in Buncombe County to know how the process runs and what documentation makes it move smoothly.
What if my claim was already paid but I think damage was missed?
This is common, particularly on Helene claims where the initial inspection was rushed or didn't include a full roof assessment. We can inspect the property, document what was missed, and provide the material needed for a supplement claim. There's no cost to the inspection.
Get a Free Storm Damage Inspection in Candler?
Same-day response. Licensed & insured. BBB A+ Accredited. Call (828) 774-6941 or send us a message and we will be on-site within one business day.